Frequently asked questions

Yes. Why is tooyoo.ch better?

• With tooyoo’s interactive questions and checklists, you’re sure not to forget anything.
• You can easily change your wishes and instructions at any time on tooyoo.
• We’re improving and enhancing tooyoo all the time to keep you up to date about relevant changes in the law and court rulings.
• With tooyoo, your loved ones are guided by your personal planning file.
• Our cancellation letter wizard will save a considerable amount of time for your loved ones.
• Our team is always on hand to help you if you have questions.

Several million euros have been invested in tooyoo to make this moment in our lives easier and simpler than existing solutions on the market. Why not give it a try?

Yes. You may print your tooyoo personal planning file at any time or save it as a PDF.

No. tooyoo accounts are assigned to one person only. This is because legal documents and expressions of wishes are personal in nature. In the event of death, the account is frozen and the information cannot be changed.

No. You don’t need to install an app to use tooyoo. Simply visit tooyoo.ch on your smartphone, tablet or PC.

tooyoo is the result of several years’ work analysing real-life cases and planning for old age and end-of-life arrangements. Our full range of questions ensures that nothing is overlooked in your planning process and will make life significantly easier for your loved ones.

The more data you provide on tooyoo.ch, the easier it will be for your trusted parties to comply with your wishes and instructions. For example, if you enter your mobile call plan on tooyoo, it will be much easier for your legacy contacts to cancel this contract.

Yes. It’s up to you to decide how precise you want your instructions to be and how much leeway you want to give your legacy contacts. You can answer each question by stating “I’ll let my loved ones decide” so that your trusted parties (legacy contacts) make the decision for you.

We offer assistance to people who need personalised support or do not have the necessary computer skills. Find out about all our services and the benefits of having a tooyoo account. You can also complete the account information with her to specify her wishes and store her administrative details on tooyoo.

Tooyoo charges for Premium services on the basis of annual or lifetime memberships. Tooyoo does not charge trusted parties, survivors or heirs.

Our aim is to make life easier for family and close friends by enabling people to make simple and comprehensive arrangements for the end of their lives.

Your designated trusted parties (legacy contacts) are guided through your tooyoo personal planning file using interactive, personalised checklists. The necessary actions and procedures are explained step by step. This makes it easier for your trusted parties to follow your wishes and instructions.

The cancellation letter wizard will save you a lot of work and is free for trusted parties.

Simply contact the tooyoo team if you have any questions.

Contact us

If a tooyoo user has designated you as a legacy contact, you can announce their death. To do this, log in to tooyoo. As a legacy contact, click on your loved one’s file and then on Announce a death, in the top right-hand corner. Fill out the specific form to announce the death. You will then have access to the person’s wishes and funeral instructions.

For security reasons, tooyoo users who have been declared dead will receive an email from the person who made the declaration. This enables tooyoo users to take action if they are mistakenly declared dead.

Only one of the legacy contacts should inform tooyoo of the death and provide the official death certificate. Once a legacy contact announces the death, tooyoo will show them who the other legacy contacts are so that they can be contacted.

No. As soon as you have announced the death of a tooyoo user, the names, telephone numbers and email addresses of the other legacy contacts will be displayed. If you do not see any other legacy contacts, this means you are the only one for this tooyoo user.

If other people are listed, we recommend that you contact them.

For reasons of confidentiality and data security, tooyoo’s team of experts checks the validity of all death certificates it receives. Only once this document has been verified by our colleagues will the legacy contacts be able to access the most sensitive information.

After a legacy contact has announced a death, the information relating to the person’s funeral wishes are unlocked. This enables the family to organise the funeral without fuss.

Once tooyoo has received and approved the death certificate, confidential data about online accounts, administrative matters and inheritances are made accessible.

No. Once someone’s death is announced, the account is frozen and no more changes can be made. An email is sent to you in case an announcement was made in error.

Your data is automatically deleted ten years after the date on which you pass away, provided that we have been informed of the death. In the meantime, the data will remain accessible free of charge under the account of the legacy contact(s). Legacy contacts may request the account be deleted beforehand.

Your data will be deleted 30 days after one of your legacy contacts requests this. If no such request is submitted, your data is automatically deleted ten years after the date on which you pass away, provided that we have been informed of the death.

On tooyoo, you can appoint trusted parties who will have access to your personal planning file. These persons of trust are responsible for ensuring that your wishes and instructions as entered on tooyoo.ch are respected in the event of your incapacity (coma, brain death, etc.) or death.

Typical legacy contacts for tooyoo users are a spouse, children or a close friend.

For complex wills, we recommend appointing an executor, as experience shows that legacy contacts are uncomfortable with this type of responsibility.

Once you have invited legacy contacts to join the platform, they will be asked to create a tooyoo account. This account, offered free of charge, is required for your legacy contacts to access your information.

The legacy contacts you have assigned do not immediately get to view your entire personal planning file. We recommend discussing your tooyoo personal planning file with your legacy contacts. This will ensure they have understood the process.

Your personal planning file is shared with your legacy contacts using a three-stage procedure:

• Level 1

  Emergency information can be accessed immediately and at any time by your legacy contacts. This enables your legacy contacts to make decisions quickly and easily in an emergency.
• Level 2

  Once one of your legacy contacts has notified us of your death, your funeral preferences and instructions can be consulted. This will make it easier for your loved ones to organise your funeral.
• Level 3

  Once the death certificate has been submitted (and verified by specialist tooyoo staff), your entire personal planning file will be accessible. This will allow your legacy contacts to take care of your inheritance, devices and logins, and handle all other issues such as contract cancellations.

Yes. We strongly encourage having more than one because your tooyoo personal planning file will be acted upon even if one of them is prevented from helping (or passes away before you).

The most important thing is to maintain close ties with your legacy contacts. After all, these people are responsible for ensuring that your final wishes and instructions are carried out.

No. A legacy contact is responsible for ensuring that your wishes and instructions as entered on tooyoo are respected in the event of your incapacity (coma, brain death, etc.) or death.

In the invitation to become a legacy contact, however, you can access a dummy account showing what a legacy contact has to do after a loved one has passed away. This displays the final checklist and provides an opportunity to test services such as contract cancellations.

Typical legacy contacts for tooyoo users are a spouse, children or a close friend. We advise asking potential legacy contacts for permission before naming them on tooyoo.

If you do not have any trusted family or friends, lawyers, notaries or trustees can also be named as legacy contacts. In this case, we recommend providing for payment in advance.

Yes. You can add or remove a legacy contact at any time. To do this, simply click on Add a legacy contact or Remove a legacy contact.

Your legacy contact will then be notified by email. We recommend discussing this with the person in question before making any such changes.

You can activate a customer account from your legacy contact account by sliding the toggle button in the top-right corner. Once you have done this, you will have a single account that includes your legacy contact duties and your own personal arrangements. Simply click in the top-right corner to switch modes.

Simply click on ‘I no longer wish to be a legacy contact’ in your legacy contact dashboard, then confirm. Your loved one will be notified by email. We strongly recommend discussing this decision with your loved one before going ahead.

Yes. tooyoo is subject to Swiss and EU data protection and privacy laws. Your data is stored securely in a digital vault.

It is also encrypted multiple times by tooyoo (end-to-end encryption and server-side encryption).

For more information, visit our page on data security.

No. Our data (questionnaire responses and documents) are your exclusive property. Neither does tooyoo share your data with third parties. We only have access to your profile information (name, address, email, phone, date of birth, etc.) to open your account and provide you the services and products you request.

On tooyoo, you can define trusted parties (legacy contacts) who will have access to your personal planning file. Medical and other emergency information may be consulted at any time. Preferences regarding funeral arrangements can only be consulted after notification of death. Other sections in your tooyoo personal planning file (e.g. online accounts, administrative information and inheritance specifics) will only be unlocked once a death certificate has been submitted.

Request a new password on the website (under Connection). Once you have done this, you will need to confirm that you are resetting your password in the email we send to you. After confirming that your password has been reset, we will send you an email within 24 hours allowing you to set a new password and access your information.

Your encrypted data stored on tooyoo must be configured to match your new password. This process, carried out by a specialist member of staff, takes a certain amount of time.

All the legal documents and related wizards were designed in collaboration with solicitors and notaries. They are legally watertight. For wills or lasting powers of attorney, the statutory form must be respected. We will inform you of this element on the platform and in the documents.

The information you enter on the platform is intended to inform your loved ones about your wishes and provide administrative information. The information you enter regarding your final wishes (e.g. funeral preferences) has an ethical value only. To date there are no laws or regulations making these wishes legally binding.

tooyoo is much more than just a will. Our planning file has five sections:

• Medical information: Organ donation, arrangements for medical care, autopsies, emergency information, etc.
• Funerals: wishes concerning the ceremony, notification of death, guest lists, epitaphs, etc.
• Probate: marriage contract, will, executor and more besides.
• Devices and connections: mobile PIN, email accounts, social media, etc.
• All other matters: pension entitlements, memberships, tenancy agreements, any other contracts.

On tooyoo, we show you step-by-step how to register your wishes and instructions (including your will) in a legally valid way. Using this planning process will save you costly visits to a notary or solicitor.

If you only wish to enter medical and emergency information, your personal planning file on tooyoo will be free for life. This emergency information can include:

• your wishes regarding organ donation
• your advance care directive
• your lasting power of attorney
• your emergency medical information such as allergies and blood type
• your emergency contacts, including phone numbers, addresses and email addresses.

You can easily enter all this information on tooyoo.ch, modify it at any time and share it with your trusted parties.

As a new tooyoo user, you have free access to all the advantages of a PREMIUM account for a month.

As a PREMIUM tooyoo.ch customer, you have the following benefits:

• Comprehensive personal planning file including interactive questionnaires and checklists, so that nothing gets omitted by you or your loved ones.
• Legal documents (advance care directive, lasting power of attorney and will), which you can create easily with the help of one of our wizards (without needing a solicitor or notary).
• Automated cancellation letters so that your loved ones can cancel your health insurance, tenancy agreement, vehicle leases, subscriptions, etc.
• Updates from tooyoo about new laws and regulations.
• Unlimited changes to your personal planning file and legal documents
• Unlimited trusted parties with whom you can share your tooyoo personal planning file
• Printable copies of your emergency information and your tooyoo personal planning file
• Support for your loved ones including step-by-step guidance walking you through your tooyoo personal planning file .
• Verification of death certificate, so that the sensitive information contained in your tooyoo personal planning file does not get shared with your trusted parties until after you pass away.

A fee is charged for the advantages of a PREMIUM account. This money enables us to do the following:

• Keep tooyoo up to date relative to changes in inheritance law and end-of-life arrangements.
• Adding new features and services to tooyoo.
• Protecting your data over the long term (data security and hosting).

Considering the time gained and the money saved on legal fees thanks to tooyoo, the cost of the subscription is much lower, even over a number of years.

Setting up a comprehensive personal planning file including crucial legally valid documents (advance care directive, lasting power of attorney, will) costs CHF 39 per year.

You may also make a single lifetime payment of CHF 599 to use tooyoo for life with no further charges.

The referral scheme is reserved for PREMIUM members. Through referral scheme, your friends and family can get their tooyoo subscription at a discounted price of CHF 9 instead of CHF 39 for the first year. Subsequent years are invoiced at the normal price.

To use this scheme, go to your account. In the menu click on referral scheme. Then invite a friend or family member by sharing your personal referral link. If a friend or family member becomes a PREMIUM member because of your recommendation and uses your personalised link, you will receive an additional year of PREMIUM membership. After ten successful referrals, you will automatically gain lifetime membership (with a value of CHF 599).

Once the ten referrals have been checked by us, you will receive a voucher for a lifetime subscription. Your referral code is unique and has no expiry date. However, if the referral scheme is discontinued, the code will no longer be usable.

When you refer a friend, their referral code and name are passed on. None of your information is passed on.

Your referrer knows the people who used his or her referral code, but only the first and last name.

Your benefits:

• For each of your friends who becomes a PREMIUM member, your PREMIUM membership will be free for a year.
• After ten successful referrals, you will receive a PREMIUM account for life with a value of CHF 599. If you already have a lifetime subscription, you will receive a discount code of the same value that can be offered to a person of your choice.

Benefits for your friends and family:

• CHF 30 discount for first year as a PREMIUM member (just CHF 9 instead of CHF 39).

This scheme is valid until further notice and subject to change. Cash payments are not possible.

You can benefit from a referral only if you are not yet a PREMIUM member.

The referred person does not have access to your data, unlike your legacy contact.

The referral scheme is simply a way of offering discounts to your friends and family.

The referred person may become a legacy contact but you must first issue a specific invitation. A legacy contact may also be sponsored by a loved one.